JusTrack Support
Contact
Email info@thejustinburton.com. Please include your device, OS version and what you were doing when the problem happened.
Common questions
Whose tickets and customers are these? Nobody's. JusTrack ships with a sample dataset of fictional companies so you can try every screen. It does not connect to a ticketing system.
My devices aren't syncing. Make sure each device is signed in to the same iCloud account with iCloud turned on for JusTrack. Changes are picked up when you bring the app to the front and usually arrive within a minute; iCloud decides the exact timing.
What syncs? Your replies and notes, ticket status changes, acknowledged alerts, time entries and the running work timer. A timer started on one device can be stopped on another.
How do I start over? On iPhone and iPad, tap the account badge at the top of the Today screen and choose Reset. On the Mac, choose Reset session at the bottom of the sidebar. This clears what you added on every device.
Where is the Apple Watch app? It installs with the iPhone app. Turn the Digital Crown to move between the summary, the work timer and alerts.
How do I delete my data? Use Reset, described above. See the privacy policy for details.